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Operating Principles

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FRED Collaborative Work Areas > Operating Principles
Page Owner: E Rosenfeld

Policies, procedures, operating principles and more........

HPLD Mission: connecting out communities to information, inspiration and entertainment for life.

HPLD Vision:   To build a solid reputation, increase overall participation and unite residents by being so connected to our communities that the library:  bcomes everyone's first and best choice for lifelong learning, is seen as a necessary and important asset, is c community destination and gathering place


HPLD Operating Principles
1) On a daily basis the library anticipates and meets community needs
2) No HPLD community goes unserved
3) HPLD service delivery aligns with individual patron preferences
4) HPLD patrons find what they need at first contact
5) We continuously innovate
5) We never say no

 Announcements

More About Never Say No 
by Susan Staples
 1/23/2009 5:54 PM
 

 What's New

 Shared Documents

Op0-DSP to OperatingPrinciples.docOp0-DSP to OperatingPrinciplesElena Rosenfeld
Op1-Anticipate Needs.docOp1-Anticipate NeedsElena Rosenfeld
Op2-NoCommunity Unserved.docOp2-NoCommunity UnservedElena Rosenfeld
Op3-Patron Preferences.docOp3-Patron PreferencesElena Rosenfeld
Op4-First Contact.docOp4-First ContactElena Rosenfeld
Op5-ContinuouslyInnovate.docOp5-ContinuouslyInnovateElena Rosenfeld
Op6-Never Say No1.docOp6-Never Say No1Elena Rosenfeld
Op6-Never Say No2.docOp6-Never Say No2Elena Rosenfeld

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