Skip to main content

Contact Center (reopened 2010)

Go Search
Contact Center Home
HPLD Projects
  

PROJECT SPONSOR:  Elena Rosenfeld
PROJECT MANAGER:  Susan Staples
TEAM MEMBERS:  Kathy Springer, Pam Hinrichs, Barb Wright-Wisner

Site is a repository for all materials related the contact center project.  Previously in 2007-2008 HPLD tested an internal contact center solution.  Results and data that was compiled during htat test are also available on this site.  In 2010, HPLD will be testing an external service for answerin HPLD incoming calls.

 What's New

 Team Discussion

OtherUse SHIFT+ENTER to open the menu (new window).
OtherUse SHIFT+ENTER to open the menu (new window).
IO questionsUse SHIFT+ENTER to open the menu (new window).

 Announcements

RE: IO STAFF - Opening up call forwarding to 3 areas Attachment
by Intelligent Office
 7/22/2010 5:07 PM
 
IO STAFF - Opening up call forwarding to 3 areas Attachment
by Elena Rosenfeld
 7/22/2010 3:11 PM
 
FW: Contact Center Daily Meeting Notes Attachment
by Susan Staples
 7/16/2010 5:25 PM
 
FW: High Plains Daily Update for IO Attachment
by Susan Staples
 7/16/2010 5:25 PM
 
FW: Contact Center Daily Stats Attachment
by Susan Staples
 7/16/2010 5:25 PM
 
(More Announcements...)
 
 

 Tasks

IO JAKE: IO system time stamp an hour off
IO STAFF - mispelled emails and error bar code numbers
IO STAFF: be consistent in how record no email
IO STAFF: meeting room reservations
IO STAFF - Work to limit call forwarding
HPLD: define process for when manager out

 Links

  Intelligent Office
  Answer Connect 24x7 Service
  DMG
  Incontact hosted contact center solution